Our business mission is all about 'helping others' and therefore helping you, if you are purchasing a product from/through us. Therefore we make buying from/through us totally RISK FREE to you with our 'Golden NO QUIBBLE 14 day, 100% money back guarantee' on any product or service you purchase from us
Please Note: To remove any risk even further, some of our products come with an enhanced longer guarantee period, these are advertised with the respective products.
If you require a refund, simply get in touch with the product or service provider directly in the first instance, who will arrange for your refund. This may or not be ourselves.
If for any reason the product or service provider, other than ourselves, does not refund you appropriately, then you are still covered by our 'Golden NO QUIBBLE 14 day, 100% money back guarantee.' Simply get in touch by email within 14 days of receipt of your purchase, and we will refund 100% of your order, as soon as practically possible,* with no questions asked**. NB: We would appreciate a reason to be stated with the refund request, to enable us to monitor our customer feedback, although please remember that this is not a requirement to receive any refund.
* If the item is a physical product, you must return the product to us before we can issue you a refund. When we have received the returned product, we will refund 100% of your order, as soon as practically possible.
If you are returning a defective product, we will refund you your return 'standard' shipping cost for returning your item, upon sight of your shipping cost receipt.
If you are returning a product that is not defective, you are responsible for paying for your own shipping costs for returning your item.
** We will require evidence from you that the product or service provider, if not ourselves, has declined to make your refund.
Please allow us to help you:
If you have any concerns, issues or queries, may we kindly ask that you refrain from going directly to the payment service provider that you have used (EG: PayPal) in the first instance. This is because it will delay our ability to be able to resolve your issue or refund you promptly. We are committed to providing you support to resolve any issues you may have and to provide any refunds requested within the guarantee as promptly as is reasonably practical.
Thank you for your understanding and compliance.